privacy policy

Introduction

Welcome to Glintup!

is committed to GLINT UP COMMERCIAL BROKERS - L.L.C ("we," "us," "the company") to protecting your privacy and ensuring the security of your personal information when you use our platform, which includes:

• The Glintup app (on iOS and Android)
• Website: https://glintup.ae
• Any digital services, features, or other content we provide within these platforms.

This Privacy Policy explains how we collect, use, store, and protect users’ personal information, as well as the rights and options available to you.

Please read this policy carefully. By using any of Glintup’s services, you agree to the terms outlined in this policy and acknowledge that you have read and fully understood it.

If you do not agree with any of the terms below, please refrain from using the platform.

Information We Collect

We collect various types of information from users to enhance the Glintup platform experience, deliver our services effectively, and ensure transaction security. This information includes:

1. Information you voluntarily provide:

When registering or using any of our services, we may ask you to provide certain information such as:

• Full name
• Email address
• Phone number
• City or geographic location
• Booking details (such as service type, date, and time)
• Payment details (when using online payment or wallet)
• Photos, notes, or reviews you voluntarily provide

2. Information collected automatically:

When you use the app or website, we automatically collect certain information, such as:

• Device type and operating system
• IP address
• Geolocation data (with your permission)
• Pages you visit and duration of interaction
• In-app search history

3. Third-party data:

In some cases, we may receive information about you from third parties when you use login services such as Google, Apple, or Meta, according to the access permissions granted.

4. Payment Information:

We do not store your card information directly. All financial transactions are processed through secure and approved payment gateways such as Stripe or other authorized payment providers in the UAE.

How We Use the Information

We use the information we collect through the Glintup app and website for the following purposes:

• To provide and improve our services: To enable you to browse service providers (salons, clinics, beauty specialists, etc.) and book appointments, as well as to enhance your user experience and personalize content according to your interests and geographical location.
• Completing transactions and payments: To process online payments, confirm bookings, and provide an accurate record of your previous bookings and financial transactions.
• Communicating with you: To send you notifications regarding bookings, modifications, or cancellations, and to respond to your inquiries, complaints, or technical support requests.
• Data Analysis: To analyze user behavior in order to improve marketing and engagement strategies, and to identify general trends.
• Protection and Compliance: To protect the system from fraud or unauthorized use, and to comply with legal obligations in the United Arab Emirates.

We assure you that we do not sell or share your personal information with any third party for commercial purposes without your explicit consent.

Sharing Information

At Glintup, we respect your privacy and handle your data with the utmost care. However, we may share your personal information only in the following cases:

• With service providers within the app: When booking a service, the necessary information (name, phone number, service type) is shared with the service provider to confirm and deliver the service.
• With payment service providers: Payment information is shared with authorized payment providers (such as Stripe) to securely complete the transaction.
• With trusted technical partners: Such as hosting providers, analytics services, or notification platforms, to enhance the user experience.
• Under a legal request: We reserve the right to disclose information if required to do so by law, to protect our rights, or to prevent harmful activities.
• In the event of a merger or acquisition: If Glintup is sold or merged, your information may be transferred to the new entity, with a guarantee that privacy protection will continue.

We do not sell your personal information to any third party for marketing or commercial purposes without your explicit consent.

Cookies and Tracking Technologies

Glintup's website and application use technologies such as cookies and analytical pixels to enhance the user experience, analyze performance, and deliver personalized content. Here’s how we use them:

• Performance Improvement: To understand how you interact with the app or website, helping us improve our services.
• Core functionality: Some cookies enable login, remembering your preferred language, and your booking cart.
• Analytics: We use tools such as Google Analytics to understand general user behavior (without directly linking it to your identity).
• Advertising: We may use third-party cookies (such as Meta and Google Ads) to display personalized advertisements.

You can adjust your browser or app settings to block certain cookies; however, this may affect some functionalities.

By using Glintup's platforms, you consent to the use of cookies in accordance with this policy, unless you disable them in your settings.

Information Security

At Glintup, we place the utmost importance on protecting your data. We are committed to taking all reasonable technical and organizational measures to ensure the security of your personal information.

Security measures include:

• Encryption: All data is encrypted through SSL/TLS protocols.
• Access Controls: Access to the data is restricted to authorized personnel only.
• Security Testing: We conduct regular security testing and technical updates.
• Data Storage: Data is stored on secure servers that are globally certified.
• Reporting Vulnerabilities: In the event of a security breach, we will notify you and report it to the authorities as required by law.

Despite our best efforts, we cannot guarantee absolute security, and we encourage you to take your own precautions when using the internet.

User Rights

We respect your rights to access and control your personal information. Your rights include:

• The right to access data: You can request a copy of your personal data at any time.
• The right to correct data: You have the right to correct any inaccurate information.
• The right to delete data: You can request the deletion of your data, unless there is a legal reason preventing it.
• The right to object to processing: You can object to the use of your data for marketing purposes.
• The right to restrict processing: You can request to restrict the use of your information while it is being verified.
• The right to withdraw consent: You can withdraw your consent to a specific processing at any time.

To exercise any of these rights, please contact us through:

📩 info@glintup.ae

📞 00971557380080

Cookie Policy

We use cookies and similar technologies to enhance your experience when using the Glintup app and website.

What are cookies? Small text files stored on your device when you visit the site. They help us to:

• Remember your preferences (such as language or city).
• Understand how you use the website or app
• Improve performance and speed
• Provide personalized content for you

Types of Cookies We Use:

• Session Cookies: Used temporarily and deleted after the session ends.
• Persistent Cookies: They remain on your device for a period of time to help us remember your preferences.
• Analytics Cookies: Collects anonymous information (such as Google Analytics).
• Marketing Cookies: They are used to deliver personalized advertisements on other websites.

Managing Cookies: You can control or disable them through your browser settings, but this may affect some website functionalities.

Your Consent: By using Glintup services, you agree to the use of cookies in accordance with this policy.

For any inquiry regarding the cookie policy, please contact us through: info@glintup.ae

Children's Privacy

At Glintup, we place great importance on protecting children's privacy.

• Glintup services are intended solely for users who are 18 years of age or older.
• We do not intentionally collect personal information from any person under the age of 18.
• If we discover that we have collected data from a minor, we will delete it immediately.

We encourage parents to monitor their children's internet usage.

If you believe your child has provided us with personal information without your consent, please contact us at: info@glintup.ae

Third-Party Links

Glintup's website or application may contain links to third-party websites or applications (such as salons or payment services). We do not control these sites and are not responsible for their privacy practices or content.

If you click on an external link, you will be subject to the privacy policies of that third party.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

Glintup does not guarantee, nor assume responsibility for, the accuracy, security, or practices of any third party accessed through links within our application or website.

Changes to the Privacy Policy

We reserve the right to modify or update this privacy policy at any time, in accordance with legal requirements or operational changes.

Update Notice: When a material change is made, we will notify users through:

• In-app or website notification
• or an email notification (if a registered email address is available)

The "Last Updated" date at the top of the page indicates the most recent version of the policy.

Continued use means acceptance. By continuing to use Glintup's services after the update is published, you agree to the updated terms.

We recommend that you review this policy periodically to ensure you fully understand how your information is used and protected.

Contact Us

If you have any questions or inquiries regarding this privacy policy, or if you wish to exercise your rights related to your personal data, please contact us through:

📧 info@glintup.ae

☎️ 00971557380080

🌐 https://glintup.ae

We are committed to handling all requests and inquiries seriously and with confidentiality, and we will respond to you as soon as possible.